Shipping
To manage your order, go to takecontroller.com/my-orders. If your order has already been shipped, you can use your tracking link to redirect your shipment to a pickup point, hold it at a secure location, or fill out a signature waiver or shipment release. You can also generate a return label or have one emailed to you. Then contact the carrier to arrange a free pickup.
Delivery options
Standard delivery is free for all online orders. You can upgrade your delivery method for a faster and/or more convenient experience for an additional charge. Delivery options and timeframes available for the items in your order and for your location are presented during check-out.
Once you have placed an order, you can visit My orders to get an estimate of the shipment and delivery timing of each item. Items ship as they become available.
Notes about delivery:
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Payment methods may affect the final shipment date to allow for processing;
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Take controller uses the best carriers in the business to make sure your order gets to you on time;
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We do not deliver to P.O. box addresses.
Shipping cost
The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Delivery costs for each available option is also shown in the order confirmation email and on the order status page.
Carrier delivery options
Take controller chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your shipment notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to us. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.
If you are unavailable to provide a signature, take controller offers an easy option for you to receive your package.
Pick up package at carrier's local facility
After the first delivery attempt, you can request to pick up your package at our carrier's local facility. Call the number on the carrier's delivery notice and inform them you'd like to pick up your package in person.
To pick up your package from the carrier's local facility, you may need:
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The delivery notice;
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Government ID (driver's license, passport) that matches the package name and address;
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Second ID with your name on it (credit card, social security card).
The carrier can release the package only to the person included on the shipping address.
In addition to this option, our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice.
What's next?
Once your order is placed, we send information about your order by email. The email you receive depends on whether you chose to have the items delivered. If you have multiple items on your order, you may receive additional emails for each item.
Order acknowledgement
The order acknowledgement email provides a summary of the items in your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a delivery date. You can click the date to view your order details.
Shipment notification
If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package or enter the tracking number on the carrier's website.
Text notifications
We send updates by text message, so you can stay updated on your delivery. Just add your mobile number at checkout to receive these notifications. The number of messages you'll receive will vary depending on the orders you placed.
What to expect
Once your order is shipped, we'll send you a text message. This will include your order number and a link to the tracking information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive 1-4 text messages per item on your order.
Changing text message preferences
You can edit your mobile phone number at any time by signing in to your account and editing the delivery notification preferences for your order.
Your privacy is important to take controller. So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Visit takecontroller.com/privacy. You can also review our terms of use at takecontroller.com/terms.